Terms & Conditions

About Aptivo

Aptivo is a community and apartment management platform owned and operated by UQ Network Private Limited (“Aptivo”, “we”, “us”, “our”). It offers gatekeeping, visitor management, a resident app, a committee workspace, billing and accounts, and related services. “You” means any person who registers on or uses the Platforms, including residents, committee members, security staff, vendors and visitors.

Acceptance of Terms

These Terms form a legally binding agreement between you and Aptivo. By registering, logging in or using the Platforms, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platforms. If you accept these Terms on behalf of a society, RWA, management committee, association or builder, you represent and warrant that you are duly authorised, by resolution or under the applicable bye-laws or statute, to bind that organisation to these Terms. In that case, "you" includes the organisation, and the organisation is responsible for the actions of its authorised representatives on the Platforms.

Eligibility

You must be at least 18 years old to create an account If you are under 18, a parent or guardian must read and accept these Terms on your behalf You must have the legal capacity to enter into a contract under Indian law

Account Registration

To use most services you must register an account. Provide true, current and complete information Keep your details updated, such as mobile number, email, flat number and vehicle details Registration may require verification by your society’s committee before access is granted One person should use only one account

Account Security and Responsibilities

You are responsible for all activity under your account. Keep your password, OTP and login details confidential Do not share your account with others Report any unauthorised use immediately to support@aptivo.in You can reset your password using the “Forgot Password” option

Services Offered

Aptivo provides, depending on what your society has enabled: Gatekeeping and visitor approval Delivery and parcel management Staff and domestic help management Resident directory, notices and community communication Committee workspace for administration Billing, accounts and payment tracking Features may differ between societies and may change over time.

Role of the Society, RWA and Committee

Societies and RWAs who use Aptivo (our “Direct Customers”) control how the platform is used in their community. The committee decides which modules are enabled and who gets access Committee members and administrators may view community data needed to manage the society Aptivo provides the technology; day-to-day rules of the community remain the society’s responsibility

Acceptable Use

You agree to use the Platforms only for lawful, community-related purposes and in line with these Terms. You will respect the privacy and safety of other users and follow your society’s rules.

Prohibited Conduct

You must not use the Platforms to upload, share or transmit anything that: Violates any applicable law or regulation Infringes someone’s copyright, trademark or other intellectual property Is harassing, abusive, defamatory, obscene, threatening or hateful Harms minors in any way Belongs to another person without your right to use it Misleads others about who you are or where a message came from Contains viruses or harmful code

Restrictions on Use of the Platforms

You must not: Copy, modify, resell or sublicense the Platforms or their features Reverse engineer, decompile or try to discover the source code Use bots, scrapers or automated tools to collect data without written permission Probe, scan or test the security of the Platforms, or bypass authentication Overload or interfere with our servers or other users’ access Build a competing product using the Platforms

Information You Provide

You are responsible for the accuracy and legality of the information you or your society adds, including resident details, visitor entries and billing data. You confirm you have the right, and where required the consent of the persons concerned, to share such information. Aptivo is not required to verify it for accuracy.

Visitor, Staff and Delivery Management

Residents are responsible for approving or denying visitors for their own flat. Security staff must follow the society's gate procedures. Aptivo is a tool to record and assist these decisions. Actual physical security remains the sole responsibility of the society and its security personnel. To the extent permitted by law, Aptivo is not liable for any physical security breach, theft, injury, loss or damage, or for any act, omission or conduct of security personnel, visitors, guests, staff, delivery agents or other persons at the premises.

Billing, Payments and Fees

If your society uses billing and accounts features, maintenance dues, invoices and receipts are generated by or for your society Online payments are handled by third-party payment gateways and are subject to their terms Fees payable by a society for Aptivo services are as agreed in the applicable order form or agreement Aptivo is not responsible for disputes between residents and their society about dues

Privacy and Data Protection

Your use of the Platforms is also governed by our Privacy Policy, which explains what data we collect and how we protect it. Societies and users must comply with applicable data protection laws when adding or using personal data on Aptivo.

Intellectual Property

Aptivo, its logo, software, design, content and features are owned by UQ Network Private Limited or its licensors and protected by law You receive a limited, non-exclusive, non-transferable right to use the Platforms for their intended purpose You may not use our name, logo or content without written permission If you believe your intellectual property has been infringed, write to support@aptivo.in

Content and Feedback

Data and content you upload remain yours (or your society’s). You allow Aptivo to store, process and display it only as needed to provide the services. If you send us ideas, suggestions or feedback, we may use them to improve the Platforms without obligation to you.

Third-Party Links and Services

The Platforms may link to or work with third-party services such as payment gateways, messaging providers and maps. We do not control them and are not responsible for their content, availability or privacy practices. Your use of them is at your own risk and subject to their terms.

Service Availability

We work to keep the Platforms available and reliable, but we do not guarantee uninterrupted or error-free service. Access may be affected by maintenance, updates, internet or device issues, or events beyond our control. We may add, change or remove features with reasonable notice where possible.

Disclaimer of Warranties

The Platforms are provided on an “as is” and “as available” basis. To the extent permitted by law, we do not give any warranty that the services will meet every requirement, be completely secure, or be free from errors or delays.

Limitation of Liability

To the extent permitted by law, Aptivo will not be liable for indirect, incidental or consequential losses, loss of data, profit or goodwill, or for actions of other users, visitors, staff or third parties. Where liability cannot be excluded, our total aggregate liability arising out of or in connection with these Terms or the Platforms will be limited to the subscription fees paid to Aptivo in the three (3) months immediately preceding the event giving rise to the claim. This does not limit liability that cannot be limited under law.

Indemnity

You agree to compensate and hold Aptivo harmless against losses, claims and costs arising from your breach of these Terms, your misuse of the Platforms, the data you upload, or your violation of any law or third-party right

Suspension and Termination

You may stop using Aptivo and request deletion of your account at any time by writing to support@aptivo.in We may suspend or terminate access if you breach these Terms, misuse the Platforms, give false information, or if required by law A society’s access may end as per its agreement with Aptivo, including for non-payment of agreed fees On termination, your data is handled as described in our Privacy Policy, and provisions that should survive (such as intellectual property, liability and governing law) will continue

Force Majeure

Neither party is responsible for failure or delay caused by events beyond reasonable control, such as natural disasters, fire, flood, epidemic, war, riots, power or internet failure, or government action. The affected party will inform the other and resume performance as soon as reasonably possible.

Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page and the “Last Updated” date will change. For material changes, we will notify you by email or an in-app notice. Continued use of the Platforms after the update means you accept the revised Terms.

Governing Law And Notices

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. If any part of these Terms is found invalid, the rest remains in effect, and our not enforcing a right is not a waiver of it. Notices and grievances should be sent in writing or by email to: Grievance Officer: Subhashini Tamilselvan Email: info@uqnetwork.net Address: UQ Network Private Limited, Tower-B, Brigade Tech Park, Novel Office, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka – 560066